Effective date: July 1, 2023
Information We Collect
When you visit our website or make a purchase, we may collect certain information about you as an identifiable individual. This personal information may include:
- Identification Information: This may include your name, email address, phone number, shipping address, and payment details. We collect this information when you create an account, place an order, or interact with our customer support team. The purpose of collecting this information is to communicate with you and to process and fulfill your orders and complete shipping and delivery.
- Log Data: We automatically collect information about your device and browsing activity on our website, such as your IP address, browser type, pages visited, and the time and date of your visit. This information helps us analyze trends, administer the site, and improve our services.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and delivery.
- Communicate with you regarding your orders, inquiries, and customer support requests.
- Improve our website, products, and services based on your feedback and preferences.
- Personalize your experience by providing tailored content and recommendations.
- Send you promotional offers, newsletters, and updates about our products and services, with your consent.
How We Protect Your Information
We are committed to ensuring that reasonable security measures are in place to prevent the unauthorized access, collection, use, disclosure, copying, modification or disposal of your personal information or other similar risks. We have implemented appropriate security measures to protect your personal information from these risks, including using industry-standard encryption technologies and regularly monitoring of our systems to detect any potential vulnerabilities.
We will retain your personal information only as long as necessary or expected to be necessary for the purposes we have identified to you, or as otherwise required or permitted by the governing privacy legislation. We will retain your personal information for at least one year if we have used that personal information to make a decision that directly affects you. We will destroy any documents containing personal information, or remove the means by which personal information can be associated with you, as soon as it is reasonable to assume that the purpose for which the information was collected is no longer being served by the retention of the personal information and retention is no longer necessary for legal or business purposes.
We may share your personal information with third parties where it is reasonably appropriate in the circumstances and necessary to fulfill the purposes for which the information was collected or otherwise required or permitted under the governing privacy legislation. This may include sharing your personal information with trusted third parties who assist us in operating our website, processing payments, and delivering orders. However, we do not sell, trade, or transfer your personal information to outside parties for their marketing purposes.
You have the right to review, update, or delete your personal information. You can also unsubscribe from our marketing communications at any time by following the instructions provided in the emails or contacting our customer support team.
We will not as a condition of supplying a product or service, require you to consent to the collection, use or disclosure of personal information beyond what is necessary to provide that product or service. However, please note that while you can choose not to provide certain information, it may affect your ability to use certain features of our website or complete a purchase.
If you request details regarding our use, collection, or disclosure of your personal information, we will provide you access to that information except where the law requires or permits access to be denied. We will generally make that information available within 30 days (not including Saturdays or holidays) or will provide written notice of extension where additional time is required to fulfill a request. Please be advised that a reasonable fee in accordance with the applicable privacy legislation may be charged for providing access to personal information.
If you wish, you have a right to lodge a complaint regarding our collection, use, and/or disclosure of your personal information. If you wish to proceed with such a complaint, you can contact our designated privacy officer who will investigate your complaint. If our privacy officer is unable to address your concerns following that investigation, or at any other time, you may refer the issue to the Privacy Commissioner of British Columbia.
Last updated: July 2023.